warranty - Timber windows & doors

Bespoke Timber Windows and Doors (ABN 66 261 768 372) ("BTWD") provides the following warranty in relation to its timber windows and doors, and the associated hardware and glass products ("Products"). The benefits of this Warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this Warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

WARRANTY

1 - all parts of the workmanship of the Products carried out by BTWD will be free from defects for a period of 7 years from the date of delivery to site by BTWD;

2 - all moving parts and hardware ("Hardware") attract a three year warranty from the date of delivery to site by BTWD; and

3 - toughened, laminated and float glass ("Glass") attracts a warranty against defects and degradation for a period of one year from the date of delivery to site by BTWD (not exceeding the limits as set out in AS2047 or AS1288). If a defect appears in BTWD's workmanship of the Products before the end of the relevant warranty period as set out by the Australian Standard, and BTWD finds the Products to be defective, BTWD will, in its sole discretion, either:

a) - replace or repair the Products or the defective parts of the Products free of charge; or

b) - cause the Products or the defective parts of the Products to be replaced or repaired by a qualified BTWD repairer free of charge.

BTWD reserves the right to replace defective parts of the Products with parts and components of similar quality, grade and composition where an identical part or component is not available.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

EXCLUSIONS

This Warranty does not apply where:

a) - Any bare surface of the timber product has not been sealed with paint or stain within two weeks of delivery to site, any modification or cut edge must be sealed immediately;

b) - the Products have been subjected to abuse, misuse or neglect;

c) - BTWD cannot establish any fault in the product after testing and inspection;

d) - the Product has been used for a purpose other than for which it was designed;

e) - the alleged defect in the product is within acceptable industry variances, including manufacturing tolerances in line with AS2047 including twisting, warping, cupping or bowing of less than 5mm; or exceeding 5mm where moisture content of timber has fallen below 12% or risen above 18%, is not deemed a defect.

f) - the Products have been repaired, altered or modified by someone other than BTWD or without the authorisation of BTWD.

g) - the Products have been subject to decay or damage brought on by insect attack;

h) - the Products have been subject to abnormal conditions, including environmental, temperature, water, fire, humidity, pressure, stress or similar;

i) - the alleged defect in the Product has arisen due to the failure of the customer to install, use and maintain the Product in accordance with BTWD’s care and maintenance recommendations (see below) or industry accepted instructions.

j) - The Products have not been maintained in accordance with BTWD’s care and maintenance instructions (see below).

Timber is a natural product, and as such, climactic conditions can result in dimensional changes and colour variations to components. Reactions to environmental changes that are outside of BTWD’s control and are not covered by this Warranty.

Hardware is warranted by the manufacturer, BTWD does not warrant the finish of hardware supplied under this warranty.

This warranty does not cover accidental glass breakage or general wear and tear.

WARRANTY CLAIMS

In order to claim Warranty, the following conditions must apply:

a) - The products have been stored on site in a dry, clean area, where the Products cannot come into contact with any abrasive or caustic materials;

b) - the Products have been maintained within BTWD’s care and maintenance guidelines;

c) - the Products have been installed in accordance with (as appropriate) recognised industry methods and standards, AS 2047 or the Australian Window Association’s window installation guide.

d) - if not sealed prior to delivery by BTWD, the Product must be sealed with paint or stain within two weeks of being delivered to site. NOTE: all surfaces must be coated.

WARRANTY PROCEDURE

1 - If a fault by warranty occurs, the customer must notify BTWD in writing to the address or email listed within this document within 1 month of the fault arising.

2 - Any Warranty claims must be accompanied by:

a) - Proof of purchase;

b) - Full details of the alleged defect; and

c) - Appropriate documentation, if any (such as installation and or sealant records).

3 - The customer must allow BTWD or any authorised representatives to access the Products for inspection. If such inspection finds no defects in the Products, or finds that the Products have not been stored, installed or maintained in accordance with BTWD’s recommendations, then the customer must pay BTWD’s usual call out and service costs.

LIMITATIONS

BTWD makes no express warranties or representations other than as set out in this Warranty.

The repair or replacement of the Product or part of the Product is the absolute limit of BTWD’s liability under this express Warranty. This Warranty does not extend to the installation or refinishing of replacement Products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

CARE AND MAINTENANCE

Timber Windows and Doors
Use soft, clean cloths and do not use scraping devices or abrasive cleaners. Wash down with a soft cloth and mild detergent. Rinse off residue with clean water. Do not use solvents. Keep bottom tracks clean, wipe with a cloth and use a dry silica based lubricant if required, lightly grease top tracks, oil hinges. Opening sashes should be operated on a regular basis to ensure the sash hardware continues to move smoothly.

Awning/Casement Windows and French Doors
With sashes open, the sash and opening perimeter should be cleaned regularly and kept clear of dust and foreign matter. All door and window operating hardware should be cleaned and operated regularly to ensure smooth operation. Lubricants should not be used on casement stays, as this will affect their operation.

Sliding Windows and Sliding Doors
Sill recesses should be regularly cleaned and kept clear of dust and foreign matter. A brush and vacuum within the track area may be used to do this. Door locks should be checked from time to time for satisfactory operation and may require adjustment to compensate for building settlement. Door rollers are factory set and should not require any adjustment. However, if, due to building settlement, an adjustment needs to be made, the door panel must first be lifted to relieve weight from the roller assembly. Adjustment should be made using a Phillips head screwdriver.

Double Hung Windows
Window jamb tracks should be cleaned regularly and kept clear of dust and foreign matter. Window operating hardware should be cleaned and operated regularly to ensure smooth operation.

Hardware
Regular maintenance is required for all hardware, even stainless steel, as they are moving parts. In most environments, maintenance is recommended every six (6) months and every three (3) months in marine and industrial environments. Hangers, pivots and brackets should be given a light spray of corrosion preventative (such as CRC Marine 66, Innox or WD40) followed by a light wipe with a dry cloth to remove excess. Exposed surfaces should be wiped down with warm soapy water and a soft rag and then rinsed clean before applying preventative. Visible surfaces of hinges should be wiped down with warm soapy water on a soft rag and then rinsed off by wiping with a clean damp rag. Application of a thin film of light machine oil or one of the corrosion preventative sprays mentioned above will help to maintain the original lustre of the metal finish. Be careful not to get these compounds on the timber work itself as they may cause staining. Drop bolts should be sprayed with a lubricant such as those mentioned above and the sliding pin inside the bolt and to the lock cylinder.

Glass
It is recommended that all glass surfaces be kept clean by prompt removal of all dirt or other contaminants. Clean water and, in some instances, a small amount of mild detergent should be used. After washing, any detergent residue must be thoroughly rinsed away with clean water. Under no circumstances is any form of blade, scraper or abrasive cleaner to be used. Stubborn dirt or residue should be lightly sponged off to avoid scratching of the glass. The frequency of cleaning required will depend on environmental conditions such as proximity to the ocean, major roads or industrial areas. As a general guide, glass should be cleaned at least quarterly.

Insect and Safety Screens
Fly screens can be cleaned by blower or washing thoroughly using a very soft brush. Screens should be cleaned at least three to four times per year. A small amount of detergent can be added to a bucket of warm water. Carefully remove the screen before hosing it down thoroughly. A soft nylon brush can be used to dip into the warm water and detergent, gently brushing the screen. Ensure to hose down well afterwards and allow the screen to dry before replacing in the window or door.